Privacy Policy

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This Privacy Policy describes how La Kaya, a division of Pantry Shelf Food Corporation, collects, uses, and protects your personal information when you visit our website or interact with us in any way. Throughout this policy, “we,” “us,” and “our” refer to La Kaya. We are committed to safeguarding your privacy and handling your personal information responsibly, transparently, and in accordance with applicable privacy laws in Canada and other relevant jurisdictions.

When you visit our website, we collect certain information about your device, your interactions with the site, and information necessary to process your purchases. We may also collect additional details if you contact us for customer support.

Any information that can uniquely identify an individual (including the examples listed below) is considered Personal Information.

Examples collected: web browser version, IP address, time zone, cookie information, viewed pages or products, search terms, and interactions with our site.

Purpose of collection: to ensure the site loads and functions properly, and to perform analytics that help us improve our user experience and site performance.

Source of collection: automatically collected through cookies, log files, web beacons, tags, or pixels.

Examples collected: name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection: to process and deliver your orders, communicate with you, screen for potential fraud, and provide updates, invoices, or order confirmations. With your consent, we may also send information about new products, offers, or updates related to La Kaya.

Source of collection: collected directly from you.

Examples collected: name, email address, phone number, and any other information you provide during communication.

Purpose of collection: to provide customer service, resolve inquiries, and maintain communication records.

Source of collection: collected directly from you.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at info@pantryshelf.com to request deletion.

We may share your personal information with select third-party service providers to help us operate our business, fulfill orders, and deliver our products and services.

Examples include:

• Payment processors and logistics partners that facilitate order delivery and payment security.
• Analytics and marketing providers that help us understand site usage and improve our customer experience.
• Legal and compliance partners when necessary to meet applicable laws, regulations, or government requests.

We do not sell or rent personal information to third parties. Any sharing of data is limited strictly to service-related and legal purposes.

We may use your personal information to deliver relevant marketing content or targeted advertisements based on your interactions with our site and related platforms.

• We use Google Analytics to better understand user behavior on our site. You can learn more about how Google handles your information here: Google Privacy Policy.
• You can opt out of Google Analytics here: Google Analytics Opt-Out.
• We may share data about your browsing and purchase activity with advertising partners to display relevant offers across platforms.

You can manage or opt out of personalized ads using the links below:

• Facebook Ads Settings
• Google Ad Settings
• Bing Ad Settings
• Or through the Digital Advertising Alliance Opt-Out Portal.

We use your personal information to:

• Offer and sell our products.
• Process and fulfill orders.
• Communicate order status, updates, and support.
• Prevent fraud and ensure transaction security.
• Notify you about new products, promotions, and special offers (if you have opted in).

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal and tax obligations. You may request deletion of your information at any time by contacting info@pantryshelf.com.

We do not engage in automated decision-making that has legal or significant effects on you.

However, certain security systems may automatically flag suspicious transactions or activity to prevent fraud. These measures do not affect your rights or access to our services.

Cookies are small text files downloaded to your device when you visit our website. We use cookies to:

• Improve your browsing experience.
• Store preferences such as login information and region.
• Analyze site traffic and usage patterns.
• Deliver personalized content or advertisements (where permitted).

Session cookies last until you close your browser. Persistent cookies remain on your device until they expire or are deleted. Most of our cookies expire between 30 minutes and two years after being downloaded.

You can control or disable cookies through your browser settings. Please note that doing so may limit certain website functions. For more information, visit All About Cookies.

Blocking cookies may not entirely prevent data sharing with advertising partners. For details, see the Behavioural Advertising section above.

Because there is no consistent industry standard for responding to “Do Not Track” signals, we currently do not alter our data collection or usage practices when such signals are detected.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted to this page, and the “Last Updated” date will be revised accordingly.

If you have any questions, concerns, or complaints about our privacy practices, please contact us at:

Email: info@pantryshelf.com

La Kaya

c/o Pantry Shelf Food Corporation

3615 Laird Road, Suite 13, 

Mississauga, Ontario, Canada L5L 5Z8

Last updated: November 2025

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/.